NYS Consumer Protection Board Homepage


NYS Consumer Protection Board's Fifth Annual Consumer Action Day Provides New Yorkers with Financial Literacy Information
	The NYS Consumer Protection Board (CPB) recently held its Consumer Action Day at the Empire State Plaza in Albany. With consumers finding it difficult to cover the costs of housing, taxes, gasoline and other commodities, the CPB, joined by thirty-two Agencies and organizations, offered information about managing money more effectively. The CPB also launched its Money Maps series for practical budgeting. Read more..

CPB Launches Statewide Consumer Awareness Campaign
In an effort to raise public awareness about what the CPB can offer through mediation, assistance and other resources, the Agency launched a massive advertising campaign this Spring. Listen to the radio consumer awareness ads here: 30 Second Radio Ad 60 Second Radio Ad

The Consumer Protection Board's New Safe Babies Program
	The CPB's new Safe Babies Program, designed to empower new parents who do not have access to important information, provides key tools and helps protect New York's youngest residents. The program also includes our "Formula for Keeping Babies Safe." Read more..

NYS CONSUMER PROTECTION BOARD LAUNCHES
SAFE TOYS NY PROGRAM

The Consumer Protection Board is calling on the public to advocate for and participate in toy safety.

Sample Letter of Support for Enhanced Toy Testing, en español
Print Public Service Announcement
Recall Feedback Campaign information
Toy Safety Tip Card , en español
CPB Toy Inventory Checklist (pdf), MS Word version, en español
Meet Max Safetoy

4R’s: Refunds, Rebates, Rainchecks & Recalls

The NYS Consumer Protection Board (CPB) is recruiting Consumer Crusaders, who will visit retail stores and report on their findings regarding the store’s policies involving refunds, rebates, rainchecks and recalls.

Although rebates, refunds and rainchecks are popular ways for retailers to generate sales, often, consumers are not familiar with the details. For example, with respect to rebates, the price displayed on some store items is sometimes the “after rebate” price of a product instead of the actual selling price of that product.

The simple report card below will create a snapshot of what is transpiring in the marketplace and how stores are serving customers.