CPB Home Press Releases Consumer Links Consumer Information The Consumer Protection Board (CPB) develops informational materials regarding energy and telecommunications services. Current brochures and tip sheets include the following: Home Heating with Oil and Propane - This brochure provides plain-language information to assist consumers in shopping for heating oil and propane, helps consumers reduce their home heating bills, and increases awareness of New York State programs to encourage conservation and assist low-income consumers with their heating bills. Consumer Guide to Telephone Services - This brochure explains telephone service options and assists consumers in making an informed decision regarding the telephone service that best meets their needs. Fact Sheet Regarding National Grid and KeySpan Merger - This fact sheet summarizes the merger between National Grid and KeySpan and explains its impact on customers of all of the affected utilities in New York State. Choosing a Wireless Phone Plan - This brochure assists consumers in choosing a wireless phone plan. Consumer Information        Electricity        Natural Gas        Telecommunications