skip banner navigation new york state banner - this will open a new window  

The CPB’s Consumer School For New Yorkers

New goods and services have increased retail options for consumers and, at the same time, increased the complexity of the marketplace. To help consumers as they navigate the marketplace, the New York State Consumer Protection Board (CPB) has opened a “Consumer School” for New Yorkers. Each series seeks to build a consumer’s understanding of transactions in the marketplace.

Consumer 101: Shopping
The CPB advises consumers to exercise caution as they look for bargains in stores and online. Further, the CPB provides important information for consumers to be aware of before returning and exchanging unwanted merchandise, when redeeming gift cards and upon entering into rent-to-own contracts.
 

Consumer 201