The New York State Consumer Protection Board
Issues Annual Report

“Green” Report is a First for a New York State Agency

• Assisting approximately 4,500 consumers each month through its Consumer Assistance Unit (CAU);
• Securing more than $1.3 million in savings, cost avoidance and restitution for consumers through its CAU;
• Achieving energy cost savings for consumers of more than $1.2 billion through the Agency’s advocacy before the Public Service Commission;
• Initiating recall sweeps of more than 3,000 stores and toy testing which resulted in a Nation-wide recall of one toy;
• Creating innovative programs to promote toy safety and recall awareness;
• Becoming the first State agency to link with the National Federation of the Blind;
• Spearheading enactment of new identity theft law requiring police departments to take reports from and provide reports to suspected victims of identity theft, and initiating public shredding days in the State;
• Promoting reforms of current credit-card business practices through its “Campaign for Change;” and,
• Enforcing the Do Not Call law in New York State against 40 companies and securing more than a quarter of a million dollars in settlements.

The CPB’s Annual Report can be downloaded from the CPB’s website (www.nysconsumer.gov) along with detailed programmatic information.

The NYS CPB, established in 1970 by the New York State Legislature, is the State's top consumer watchdog and think tank. The CPB's core mission is to protect New Yorkers by publicizing unscrupulous and questionable business practices and product recalls; conducting investigations and hearings; enforcing the “Do Not Call” law; researching issues; developing legislation; creating consumer education programs and materials; responding to individual marketplace complaints by securing voluntary agreements; and, representing the interests of consumers before the Public Service Commission and other State and federal agencies.